Ordered a stock item for delivery in 2 weeks. Delivery failed to arrive on agreed date. Poor communication throughout, typically only received when prompted by chasing up. At no point did they have any detailed answer on location of item or updated delivery date. Even COO spoke in vague terms and his promise broken and no ownership to follow-up at any point. 8.5 weeks later they cancel the order as item is lost or damaged (they still dont know). Do not purchase from Willow & Hall. Worse retail experience I have ever encountered.
3 years ago
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