Avoid this company at all costs! If you are considering buying a sofa with this company, please save yourself a lot of stress and hassle and go with a more reputable firm. I wasted over seven weeks waiting for a sofa, only to be told - after many MANY complaints and requests for updates and information, that it would not be delivered next week (which is when I needed it delivered and had told the services team this many times) - and that in fact it may not be delivered for another THREE weeks (or who knows, months...) And again, this information was not provided until I had complained to the management not once, but three times. This company not only has significant issues with its supply chain, but it also has major problems communicating any issues with its customers. You have to really chase them to get any information - such as the fact that your sofa is significantly delayed and won't be arriving any time soon (regardless of the fact that you were told only two weeks ago that the sofa was in the final stages of construction and that the fabric had been delivered on time so everything was looking peachy) so what happened? God knows. Right from the start, the communication was problematic and key information not imparted. Firstly, the website really needs to advertise more clearly (or at all - is it hidden in the small print somewhere?) that the leather fabric is in fact faux leather, an oversight which I feel is very misleading. I was only warned about it with a phone call a few weeks after placing the order. I checked the website and as far as I can see this has still not been changed despite my complaining about it. I also only recently found out that the delivery team do not deliver at the weekend, something that I was also not informed of at any point when I ordered my sofa over the phone. Over two weeks ago, after the customer services team were still unable to provide me with any sort of update - beyond the fact that there was a delay (and I had to chase them to find this out) I posted a negative review on Trustpilot. Only then did a manager get in touch (it seems that their online image is much more important than actually making their customers happy) and I was promised improved communication and reassured that they would work with me in the next two weeks to arrange a delivery date. I was also promised an update the next day. Neither happened. I rang up a couple of days later and was told that the construction was in the final stages and the fabric had arrived so delivery would be soon. It's now been over seven weeks. This company is well aware that I have been sitting on the floor for the last seven weeks and that I'm actually at home unwell. I have very bad arthritis. I have now cancelled the sofa after being told by Harriet that delivery would not be for at least another three weeks, although no explanation was provided as to why there was a further delay. It doesn't make sense to me after being told that the sofa had been constructed and only needed the material added, which had arrived on time. I was told that the delay was due to a problem with their supply chain. I can only hazard a guess that the management team have been less than honest with me and that the sofa was never in the final stages of construction.