The worst customer service I have ever experienced. I purchased my sofabed in October last year, it is now May 2019 and I still don’t have a product that is fit for purpose. Inflexible delivery to begin with (not expected these days), extremely slow (weeks at a time) to respond to emails/ contact, never answer the phone, told in April they now had a designated aftercare team and they’ve still not been in touch! Asked for a refund and they promised to sort a replacement, asked for a manager to contact me not heard on either point.... terrible terrible service
6 years ago
Willow & Hall has a
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