AVOID!!! Read this whole review to the end! Refurbished second hand furniture sold as new! I regret not taking the advice given in all the negative reviews. It's taken almost 10 months to receive my 2 blanket boxes! The first two broke within weeks of arriving. After chasing them for almost 3 months they finally sent out a repair man. They broke again a few weeks later. It took weekly calls for nearly 4 months trying to chase the unhelpful dishonest staff who would fob me off, lie and say they'll call me back but wouldn't then say they've been ordered when they hadn't been. Finally they set the delivery date (8 months later) to take away the broken boxes and bring the replacement boxes. They turn up with one direct box and the other blanket box is completely wrong colour! They take the broken ones away and tell me they're going to track down the correct one, it'll take 24 hours. After a week of chasing they say they can't locate it yet. I call another week later and they say they've located it that day. What utter rubbish! They've not located my new "missing" box (because there was never a new box) they've only located the two broken boxes that I sent back two weeks earlier and are trying to repair it and pretend it as new!!! I tell them I DO NOT want a refurbished box, I paid for a new box and that's what I expect. I say I'll wait yet another 5 weeks for it to be made as long as it's new. They assure me it'll be new. More lies! After more chasing they set a delivery date and guess what! Two blanket boxes turn up this time instead of one! They are the same two blanket boxes that I sent back and they've just refurbished them!!! I had put a secret mark on these so I could tell if they were trying to fob the damaged ones off as new and sure enough the "new" boxes have my secret markings!! I'm furious! They will not discuss compensation it is disgusting! BEWARE of Willow and Hall. Sure the show rooms look nice but trust the negative reviews; they all say the same things, poor quality, items break and take forever to be replaced so that's no coincidence! For the price you pay you should expect quality furniture that will last, not broken refurbished pieces fobbed off as new and dishonest staff who make you wait 10 months to receive yet more second hand rubbish!!! Shocking and I don't foresee this company lasting much longer! I will not bother reading their response to this as I know it'll be more lies!