Absolutely terrible service. Ordered bed and mattress for delivery on 31 May. Only received the mattress. After countless calls and emails dealt with by different people, it transpired at the end of June they'd lost the bed, so they suggested ordering another from scratch. Seem to have major issues with their separate logistics team. No-one owns the issue - live orders separate from aftercare etc. One person spoke to me about my 'loan bed' and then apologised saying she'd confused me for another customer! I've cancelled the bed part of the order but no doubt there will be delays getting a refund. Avoid!