I took time to visit the showroom and to see the sofa's on display. I was after a sofabed and I wanted to see the construction and action of them before buying. The sales lady was lovely and gave us refreshments and our small dog was made welcome with dog biscuits! I ordered my new sofa and later wondered if I'd made a mistake in ordering the standard cushions and rang the inquiry number the next day to see if I could change them to the other softer type but they said I'd have to cancel my order and re order - now that was very disappointing as it was only to change the type of cushions and not to change the make or colour, apart from that I am very delighted with it and hopefully the cushions will soften over a couple of years!!!