A bit daft to have to put a star rating to start with as disappointingly the 3-seat sofa bed wouldn't go up the stairs so it is coming back. However the guys were really trying their best and I wouldn't in any way blame them. What should have happened though was when I ordered a 3 seater that the next question should have been what dimensions my stairs were in terms of turn and height to ceiling. That would have saved them a lot of effort and although I have no timing issues with this to worry about that might not be true of other customers. Please do think about asking for photos and dimensions as part of the package for this particular item.