All very satisfactory. Good quality product. Excellent choice of fabrics and colours. Delivered within time frame. Kept me well informed on delivery date and time. Delivery men very efficient and careful. Would recommend. Probably won't have a need to buy from them again as would expect new sofa bed to last me out. Just one thing - sofa very heavy to shift with bed frame in and only tiny metal studs fitted to legs. Replaced these with some 50mm furniture gliders ('carpet slippers') from Wilko which make it very easy to push the sofa into place. Liked being able to visit showroom in Chiswick to try out sofas and choose best fabric to go with curtains and carpet. Wouldn't have bought such an expensive item straight off internet otherwise.