I was really nervous about buying a sofa online, seemed a bit crazy to buy something Iíd never even sat on! But my friend had recommended Willow and hall so decided to give them a try. Ordered some fabrics and product information which came in a nice box with a tea bag and brochure. Didnít like any of the fabrics so ordered another box and found a blue velvet which felt lovely so decided to bite the bullet and go for it. Placed my order and had a phone call the next day to confirm all my choices and to talk me through them to check I was completely happy which was reassuring! Didnít then hear anything for a while which made me a bit jittery but got the delivery call as planned and they offered me a spot two days later. Obviously this was quite short notice but I didnít have any plans so worked well and I had my sofa later that week! The velvet looks great and Iím happy we went with the more expensive cushions as they do feel really comfy. A good experience all round.