I have been ordering items from this company for a few years. I have to admit that I had some confusion on the downloads I purchased. But I must say the ream at American Buttons has been very helpful, patient and responsive in quick time. The website at times is a bit overwhelming and I hope that it would be made a bit simpler. But if you give yourself some time you will learn the platform. Suggestion: American Buttons It would be helpful if a purchaser was prompted of extra things they may need when purchasing bundles or kits. For example I But a 500 bundle to make coasters and didn't realize I needed an additional part. Lol I suppose I should have watched th how to video and I may have realized that. I did go back on site to find the part but wasn't able to find that. Not saying that is your fault but a prompt to items available and needed based on Button makers size would be a bit more helpful. You however are great at follow up and checking to see if customers are satisfied in that within a couple of minutes my issue was resolved! So American Buttons is a legitimate company and one worth purchasing from. The products are sturdy and they are so very helpful and understanding!