I was happy with the online service but I had to bring some items back instore and was unfortunate enough to have to deal with Anthony Ryan staff. There were a bunch of women, young and old, standing around gossiping and giggling. I was standing at the till for ages and was completely ignored. Eventually a blond manager came to me, she was sour and bitter that I had taken her away from her gossip. She refused to take my returns. I told her she had to and she became belligerent and adament I was not getting a refund. I said ok no problem, that's illegal so I'll keep hold of this and go complain to the CCPC, she immediately changed her attitude, became all fake sweet and I got refunded immediately. I will never shop in this dump again and as someone who lives local, I make sure to tell as many people as possible. Why would anyone spend their hard earned money with a company who doesnt want it