Ordered first time ever through EBay, It was not delivered on time, so rang Aus Post who told me, not addressed properly sent back to sender. Rang and was told had not come back to store, was waiting to be pick up at their post office. Also found out I supposedly addressed incorrectly, but I then discovered a fault in the address system, the address area is not able to be altered. After I attempted to alter. No customer service though, common sense did not seem to prevail when the order came through to see there was no street address. An email, phone call, might have cleared the confusion.