Very disappointed with the sales service, purchased an Oztent Oxley Lite 5, (only one left) what was delivered was a very second hand product, the tent was poorly boxed in cardboard renovated box with OZTRAIL yes OZTRAIL identification, the bag was filthy dirty with holes in it, the tent had been used, the frame had been taped at some time on the knuckles with packing tape, the tent pegs had been used, one tent pole was missing with the compression straps also missing, the tent had been poorly folded, strung with tent rope guides. I was charged the full retail asking cost, my question is why did not the Sales Manager advise me of the condition of the Tent before the purchase ?, upon contacting the store he hand balled the phone call to one of the female staff. NOT BLOODY GOOD ENOUGH AWARD STORE !