While shopping for a particular car fridge at a competitors store. I noticed the item I was looking at were damaged, either their packaging or some units had casing damage. While apprehensive, I was still interested in making a purchase on that day. I asked the attendant if the store was prepared to price match or reduce the retail price of the item? To which I showed the attendant an online price. Their reply, “ we don’t match those sites”. After thanking the attendant I left the store and headed to RV. At RV I was approached by Max, and I explained to him the item I was looking to purchase. Max was very helpful and searched the suppliers store and explained that RV could get the item in, to which I replied at what price. The price was exactly the same as my online pricing and I agreed to wait for the delivery. Max took my details and asked for full payment. I rebutted and requested a 30% deposit as to pay now with with my cash reserves upon picking up the goods. Max was able to comply. Max called to confirm that my order was placed with the supplier and later called to confirm the item was in. I received the in perfect condition and was assisted in loading the item into my vehicle. The price and service I was most happy with and managed to spend an additional 50% again if the fridges purchase price. So a nice win for RV. My only concern is management seem to have very strict policies on pricing and flexibility for floor staff, this makes the shopping experience less approachable. However I feel confident in my ability to ask questions and leave if don’t feel satisfied. PM