my god, this company is the worst. I received a letter today informing my that I owed money (even though they had pre-authorised the claim). I have literally been trying to get through to them all day. I spent 1 hour 20 on the phone, then used the callback function. A lady called me back after a while but then was like "I need to transfer you, unfortunately". So now I am waiting again... . I have been on the line for half an hour already again but think I will have to give up. There is a stupid chatbot on the website, which is entirely useless and just fuels your anger when you have been trying to get through all day, and no other way to get in touch with them. Now they have left me in this shitty situation where they tell me I owe hundreds of pound and no one to reach to clear this up. I also would need to know if I need to cancel my further treatment this week then if there are any issues. All in all, they have really messed up my day and made me feel utterly bad about the situation. Ironically, the treatment is for mental health and yet they have actually manaded to make that worse.