I am very unhappy with Axa healthcare their staff are excellent and helpful but Axa PPP healthcare policy is shocking. I upgraded my policy to fully comprehensive international in 1984 together with my parents, husband and brother. Premiums go up each year. I now pay £12,103.20. I have my excellent urologynaecogist Professor Khullar second to none, caring, professional and top. He was recognised by Axa ppp when I was referred to him by Professor Dame Lesley Regan. They are both the best anyone can find. Imagine my distress when after two and a half years I need to see him again and Axa inform me he is no longer recognised. Do they expect me to change my consultant at their whim They did the same when I had tests and consulted Professor Whitely to whom I was referred by another excellent practitioner. They refused to pay for my tests and consolation. I am now 75 and after sacrifices paying for their huge premiums for the whole family I wish to have peace of mind and choose the consultant of my choice. Why advertise that I am covered for £3500 a year for outpatient and £1,500,000 for in treatment etc when they limit whom you can see or be attended by They advertise peace of mind. At this stage in my life I should have it but Axa healthcare do not care about the well being of their customers. They are simply numbers they can squeeze their money from As mentioned their staff are caring and go that extra mile. My experiences with Nicky Davies and Elizabeth Hollands could not be better but their hands are tied to the policies of Axa. I was very distressed last night to hear I can no longer see Professor Khullar and Lewis who answered the phone could not have been more caring and professional but due to Ada’s policy could not guarantee payment nor give me authorisation. He said he would get a senior to contact me by tomorrow. However he stressed Professor Khullar is no longer recognised by Axa despite being the best in his field Another anomaly is that even though one can have a huge allowance Axa limits what consultants can charge and if they are top and charge a bit more one has to pay the excess Is that peace of mind Thank you Margaret Ayling Gibraltar https://www.google.co.uk/search?q=professor+vikram+khullar&ie=UTF-8&oe=UTF-8&hl=en-gb&client=safari He is the best and my consultant why does Axa try to prevent me from seeing him now