What is the point of PAYing money to private insurance if they are not providing any service at all??? I have visited an NHS go this morning after having an upset stomach and feeling horrible for the 3rd time in a month and they prescribed some blood tests to find out more. Due to the nurse strikes I was worried that the queue will be terrible but then i remembered that I am paying a load of money to Axa for private healthcare! Took them 1.5 hours to respond to my call only to tell me that they do not accept referrals from GPS and I need to use their partner service which is an online platform. Another good few hours wasted to register, send id docs and get nut account t approved to book a call with their doctor only to find out that the earliest appointment they have available is 3 days from today. What is the point really of paying a private service when going through the dying nhs system is faster and free??? If I am sick and I need to see a doctor and be tested and the best you can offer for the money payed is a phone call in 3 days why do you ever bother???