We have been trying to return the items and have had no response. Please see below: Today, 12/31/2024 at 3:07pm, I attempted to initiate a return for order #18042. I received the following message-"The return window for the item(s) below closed on December 31, 2024.” Obviously, this is incorrect because it is the same day. In addition, on your website under FAQ’s it states- Returns & Exchanges Any orders placed on or after November 1st are eligible for our extended Holidays return window through January 31st. This order was placed on 11/24/24 so it is included in the extended Holidays return window. I am sure this must be some technological glitch on your end. I look forward to your response to correct this mistake. Regards, Chris and Sandra Williams