I ordered a pair of slipper boots online but in the process of changing the colour the size flipped to the smallest size. I was disappointed when they arrived because they just didn't fit. When I called to see what had happened it became clear that this unexpected re-setting is a common problem, but despite that I had to pay to return the item. Had the return been free, I would definitely have ordered a replacement pair, and used the company again. As it was I ordered more or less the same item from Accessorise, cheaper and with free returns! It would make sense for the company to fix the re-setting problem to avoid this happening to someone else.