Don't ever buy a lazyspa/bestway product. You will end up incurring extra costs to fill and reheat hot tubs after they are replaced under warranty Not only are they badly made but the warranty process is very timely and complicated and their customer service is awful. I have now had Helsinki pump and liner replaced twice due to the same faults. After going through the most complicated time consuming warranty process twice on the first claim I asked for some contribution towards having to fill and reheat the hot tub but was immediately refused. On the 2nd claim we had the liner delivered but no lid or cover which had been included with the liner replacement on the first claim. We had thrown away the lid and cover so contacted them that it hadn't been delivered. After going through numerous emails with them they consistently advised that would not replace the lid & cover and basically said I was lying that it had been delivered on the first claim. Why would I have thrown away if I hadn't had it replaced before. I asked for a discount on the cost of £150 for the lid/cover but again refused. So now not only will I incur extra costs to fill & heat the hot tub I have to pay £150 for the lid/cover. Disgusting greedy company with no empathy.