I ordered perforated hose clamps based on the description 'Hose Clamp Worm Drive Universal Perforated Band' - they were not perforated. The company acknowledged they were at fault (..'We have sold thousands of these hose clamps and until now we didn’t even realise the difference. We do now.') and then offered for me to pay full-price for a new order of the correct items (which they promptly sourced from elsewhere), go to the trouble of sending the old items back and not recieve a refund until they were recieved some time later at their end. A bit more trust and compensation would have been nice. Hopefully the items are now correctly described on their website.