I am extremely disappointed with my purchase, after taking the 4 hour round trip journey to Sheffield, to check out the furniture quality and seeing that it was good in their branch, I placed an order online. I paid extra to have the two units built up, so everything would be perfect, but when the goods arrived, granted they were well packaged and handled well on delivery, once opening them we found that not ONE of the eight doors on the units was in line/straight, every one of them hit each other at either the top or bottom which eventually would damage the units, this I'm hoping to be able to rectify myself (although I shouldn't have too), but the most annoying thing was the backing on both of the units is flapping about and in the middle, it bows out about 2 inches, no idea what I'm going to do with those! How they could let these units leave in this state is totally beyond me and definitely not good workmanship. The annoying thing is that you have to pay upfront. When I went to the branch that was one of the main things I looked for. I am not a person to complain about every little thing, but these units cost just under £1400 and I expected them to be of a good standard especially paying EXTRA to have them built. Initially, I received a phone call on the day of delivery from Naomi asking if I would accept one of the units with a handle missing, and she said she would forward it, which I refused. Then she called back to say that she had taken a handle off someone else's order and put it on mine. Whilst the delivery was on time, the courier was complaining about the cost to me, he could not speak very good English so he was hard to understand but I finally understood that he was not happy with the size of the units and the cost he had charged, I told him that he had to deal with Briggs and Jones if he had an issue, as it was nothing to do with me. Something that I was excited about has now been tarnished. The best result for me right now would be for Briggs and Jones to reimburse me for the assembly and I could get someone in to hopefully put it all right.