My ornament arrived broken. Another was shipped promptly, although it was also broken... in the same place. I repaired the second one with super glue, and discovered it was clearly a manufacturing issue (original glue was visible and minimal and obviously didn't hold). I did notify Nathan of this discovery so that you could check your other stock. I would have preferred not to have to mail back the original ornament. It's a lot of trouble for a relatively low dollar item. A better experience would have been for you to forgive that instead of sending a highlighted "notice" to not only charge me for it but shipping as well. Issues like this are opportunities to cement customer relationships. In this case, I am not happy about having to repack the item and return it to the post office. Frankly, it seems hardly worth the trouble for you, much less me. I do appreciate being able to easily talk to a human in customer service. Nathan was friendly and helpful, but again, I regret that you did not just write off the original defective item.