I was a little nervous on my first order being I have never ordered from this website before and not knowing the actual quality of the hats...but I am so happy I did!!! The hat quality is fantastic and the embroidery work is so very well done. I mean attention to detail! These hats are by far my favorite and have made many purchases since my first one from this website. I highly recommend this website for customized hats or even the ones that aren't customized are excellent as well! I should mention these were for my puppet who is addicted to hats! And these just made his day!!!