Eddie Bauer customer service is awful!!!!!!} Don’t order online from Eddie Bauer. I placed an order for three items. They changed my address and the items were delivered to a home three blocks away. After a lengthy phone call with customer service the agent sent me a picture of the delivery. I used the picture to walk up and down my street to find my order. One item did not fit. I tried to exchange it but Eddie Bauer doesn’t do exchanges. You have to return and wait for a credit and then place a new order. Crazy. I waited on the phone for 50 minutes to ask if I can take the item into an outlet store (closest Eddie Bauer store] to do the exchange. No all outlets store accept returns. So, now I will wait until I travel to visit friends who live closer to an actual store. Never again.