Do not shop on Eddie Bauer.com. 
I placed my order 4weeks ago and have received no updates on the order. WhenI look online it just says in process and now one of the items show as back ordered. 

I’ve called customer service twice and exchanged multiple emails and have been told they can’t cancel my order. Their business processes are non existent. 
 Direct quote from one of the emails- 
 We are unable to process cancellations at this time. Our distribution center team is focusing on shipping a large volume of orders daily, and they cannot stop to locate and cancel individual orders. 

 The conduct of this company is unacceptable and so disappointing.