I have liked their quality/price proposition on past purchases of outdoor wear. This time, ordered a parka on one of the big Black Friday online sales. - didn’t arrive within 2 weeks, so called customer service. Was told order was lost, refund to be issued, replacement order and “expedited” shipping provided. - did not charge me the sales price, and could not offer me the colour of the initial order. - called in again, said they would refund the over charge and I should get the order on a specific day. - that day came and went, no parka, no refund. - called in again, told refund and order should still arrive before Xmas, but absolutely no tracking verification available. The story on this order kept changing, every time I called in. Bottom line, the shipment, payment processing and customer service systems are USELESS. Would not recommend these guys to anyone.