I have spent the last two months trying to obtain a refund from Eddie Bauer for a pair of pajama pants that I sent back. And during that period, they have consistently gone back on their word and reneged on what they offered me. First I was promised a gift card equivalent to the full value of the pants. Then, once they had received the pants, I was told that the gift card would only be equivalent to 50% of their value. I called and spoke with a supervisor about this and they offered to send me an additional gift card to make up the other 50%. But now they're withholding the original refund that I'm still owed. I'm lodging a complaint with the Better Business Bureau and if that fails, I will be taking Eddie Bauer to small claims court. Do not patronize this deceptive business.