I had purchased a light grey 3 button henley shirt for my son right before Christmas. He just wore it once and found that the material up on the shoulders has a buckling of the material which made it come to a point. I called the store to point out my problem and they said I needed either the receipt or tags which I had already disposed of thinking that there would be not problem. I called your customer service, and they told us to take a picture of the damaged shirt and send it to them and they would in turn put a work order in and your back office would review it. It was back to us in less than 5 minutes with the same story the store told us about your return policy. I just wanted a store credit for an exchange. This was the fault of the manufacturer. I had a very rude employee in the Aurora Outlet Store and also at the Yorktown Mall store. I am very disappointed in your customer service and not taking in account that the shirt had be flawed. I buy a lot of shirts from your company and I have never been treated so poorly. You can override anything if it is not to the satisfaction and quality issues arise. I don't care if we were past your return policy. That is such an excuse. My other 2 shirts I purchased did not have this same problem. Shame on your company for not resolving this issue. It was no fault of the customer. Very annoyed and disappointed customer.