These are such great heaters. I really noticed how they kept my rooms at a good temperature when the one in my living room stopped working. And with the plug ins, I was able to move the bedroom one into the living room. And then my bedroom was cold, even with the baseboard heater! I ordered a new one, with more wattage. It fit on the same brackets as the old model, and I am warm again. I love that there is no fan noise. And customer service is great. They will help me with sending the old heater back and will fix it for a reasonable price, and pay for shipping! My only complaint, a minor one, is that the red "on" light does not dim when the room is dark.