Philip Barrass
Hard to say. I ordered a small item on 10th December for Christmas, and when I called around the 20th to see when it would arrive was told that the order could not be fulfilled, and that I had had an email telling me so, with a refund. I cannot find that email in any inbox or spam. I re-ordered, with a new delivery date of 23rd December, and sadly (on 24th) it has still not arrived. With Christmas post this cannot be guaranteed, of course, but I feel that the lack of communication about the fitrst order being cancelled was poor customer service - even if an email had been sent, a phone call would have been nice, and then I could have re-ordered in good time, or gone elsewhere. The people I spoke to were very polite and apologised about the cancellation of the first order, and no doubt the goods are fine, but I do not have an item for Christmas that was first ordered 2 weeks in advance.
3 months ago
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