It has been two month since I paid off my bill, and I have tried to switch to another company, their response is that they cannot find my payments. By not finding my payments I have not been able to go on to another company and switch. They keeping me hostage and they are not the cheapest company out there. Their customer service is seriously bad. As an example, I have been on the phone to them every day for the past week writing things down, in order to make a case to the Energy Ombudsman. Customer service drops line on you so you have to go through the same thing two or three times per day. Their managers are always in the meeting, and the problems seem like very typical of that company. So really it is not as if they are not aware of the problem, but I think what it is, is the company works as an extortionist mafia type organisation. When you pay, you overpay, you don’t get your money back, you don’t pay and then try to pay all in full your money get “lost”. I mean, you know you’ll pay your bills right? Well to them its just a joke. People do not go to enstroga, not even when they seem to be a cheaper option, your nerves worth more, much more. You will never get back your time wasted on this racketeers, they act like a Ukranian government stealing Russian gas and stripping own people of any dignity they have left. I am genuinely surprised that electricity is still working......