Customer services, billing, managing and dealing with complaints, direct debit issues, rude and ineffective staff and generic and automated emails. Blocking reviews on Trust Pilot by stating customer references not been provided when it has. Therefore, Purposely skewing the average score. Complaints resolved via the ombudsman, reported to Trading Standards and having to reopen a second complaint with Ofgem. Do not touch this company with a barge pole.
3 months ago

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Alice, Customer Support

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