AVOID at all costs! Buy via Amazon instead. Customer service is diabolical. I was told the item I have used for 2 years was discontinued & advised an alternative - raised concerns about using the advised product, as they suggested a laser & inkjet one. Assured it will be better quality than the inkjet only product I've been using. I purchased £40 worth of that, to find that the quality of print is unusable. Emailed in with photos - no response. Follow up email - no response. Called EGG, advised they would refund & informed me that I was incorrectly advised earlier - that product has NOT been discontinued. No refund given. Emailed to follow up, response was that there was no record of my email - despite when on the call, the agent found my email. Hmm! Called again, they apologised & said they will speak to the original person who promised a refund as they don't have clearance to refund. This person was incompetent - didn't ask my name, email, order number to identify me; at the point of them closing the call, I pointed this out at which point the information was taken 🙄 Still waiting on my refund! Save yourself the hassle & order via Amazon.