Purchased an item from Eyetek which i thought became faulty some 4 months later. Contacted this companies after sales dept, who asked me to return it to them for examination, This i did and with 24 hours of receiving it they contacted me to confirm that the fault had been fixed !! I was inserting the sim the wrong way around ! I felt silly of course but they could not have been nicer. Returned the unit to me the very next day with a smile and their best wishes. This business deserves to be rated 5 star.