Customer service was horrible. The shippment didn't even leave PA where they are located for a week! Contacted a Fabric Sign Guys customer rep to figure out where it was. The shippment was suppose to deliver in time for an expo I was setting up for. When it didn't arrive on time I reached out to Fabric Sign guy's customer service to help follow up, all they would do was submit a online request for the shipping company to try and find it. Their email says that they "maintain high expectaions for both ourselves and FedEx concerning customer satisfaction." Very dishonest in that statment! I had requested they call FexEx, and not just submit an online claim, but they said they wouldn't and it wouldn't help any. After going back and forth by email with FSG during my travel day to the expo when I had service. I finally had some time to call FedEx myself the day before the expo. That call was indeed needed!! I was able to get a FedEx rep to personally go find it and ensure it was next day air freighted to me. Fabric sign Guys said it would take FedEx days to get to the claim and investigate and wouldn't do anything else to "hold hight expectations". Very dissapointing customer service to say the least!!