I have to admit I was disappointed with the products, but this was made up for by excellent customer service. Unfortunately 2 out of 5 boxes of edible flowers ordered for a wedding cake arrived in unusable condition: brown, wilted and crushed. However, when I sent pictures to customer service I immediately received an apology and a refund. Luckily the three good boxes of flowers were satisfactory and I was able to complete the wedding cakes, albeit with changes to the agreed designs and the bride and groom were happy with them. A shame but thanks to the positive customer service response, I would still order from here again.