I employed a builder, member of the FMB, to refurbish the kitchen and ground floor cloakroom. The work carried out was very much substandard and I was charged extortianote rates for materials provided e.g. £267.73 + VAT for 2 sheets of plywood 2440x1220x18mm. I contacted FMB and was referred to QASSS. I provided all the information requested by QASSS, copies of documents, emails, photos, videos... After two and a half months my case was passed to TD. Aggressive, unpleasant and definitely not a mediator. All the information I had provided was opinion based and therefore irrelevant. (even the cost of the two sheets of plywood). I since have received a copy of the certicicate issued by the FMB stating :' the works carried out are in progress and satisfactory. No pictures supplied' The works were'finished'. FMB did not visit nor has any photo/video evidence.