I purchased a gift for my friend to be delivered to her in hospital, I wasn't able to get next day delivery (Friday) so I booked it to be delivered on the Monday. Then I found out she would likely be discharged before she received it. Fortunately the website have a 'chat' option, so I messaged them. Changing delivery address was no problem for them, their only concern was that delivery would not be till Tuesday. That wasn't an issue for me so we went ahead, as it was the delivery did in fact get to my friend on Monday as previously planned and my friend loved it, stating she felt very special, which was exactly what I wanted. So thank-you Gift basket.