Our Salesman was excellent and after paying out over £7,000 for two recliner chairs I am in despair. Problems started when the drivers arrived with chairs but instead of using trolley to wheel the chair up too the door, they carried it. The man walking backwards backed into out low garden wall ,fell and in doing so a chair was damaged. I feel sorry that the chap had the accident but surely the trollies are provided as a matter of health and safety. It was a wet morning and my husband had laid down dust sheets but we couldn’t believe the amount of mud coming off their boots ( our garden has a path ) and then to add insult to injury one of the chaps walked off the dust sheets and the muddy footprints where on the carpet, I could have cried. Shoes are never worn in our home as we have carpets in every room. When the chaps came back into our home, my husband told them about their muddy feet, to which one relied that he thought that walking on the dust sheet would have removed the mud, the other offered for them to take off their shoes. Once they left and we looked at the muddy prints on our carpets. We set to work in shampooing the carpet and my husband took the dust sheets to the dump. I rang customer service and told them how upset I was. The person who I spoke too said they could understand why I was upset and that the delivery men would have had shoe protectors in their lorry and failed to see why they hadn’t used them. I was told they would look into the matter . Shortly after I received a call from another person, who asked if I could take photos. I explained it was to late the carpet had been shampooed. Later in the afternoon the Regional Manager telephoned me full of apologises and explained how he would always take off his shoes when going into a customers home. He said the same thing about shoe protectors. He said he was waiting to see the delivery men and look at damage to chair. He would then know how long it would take to repair and re deliver. I was under the impression he would ring me the next day (Friday) but I received no phone call. So on Monday morning I contact Customer Service and explained I was unhappy that I had not heard from them on Friday. The person explained the chair may come back to them that day but , again I never heard no more that day and so I rang again on Tuesday morning. I rang again Tuesday afternoon and was told the lady I needed to speak too was on the phone but would ring me back in five minutes. Half an hour later the chap rings me back to say the lady had gone into a meeting but would ring me back when she came out of the meeting. Over two hours later I contacted them again and said I wanted to talk to the Regional Manager before the end of the day or I was going to put my problems on Trust Pilot. The chap asked me to hold the line and then he came back and said they would deliver the chair on Friday. Friday morning two different delivery men arrive and deliver the chair. They asked my husband to test his USB point, he did and it worked. I ask them to have a look at my chair which was making a noise. After looking the chap said a part of the chair needed a special spray on it and you couldn’t us WD40. They said they would write it on the paper work and when someone was in the area, they could pop in. I wasn’t impressed but I couldn’t face ringing Customer Service again. The next morning the USB point didn’t work on the chair deliver the day before, So I rang Customer Service Monday morning and it took two attempts to talk to them. When I got through I spoke to a lady who said she would contact an Engineer and ask him to call me. I asked if I would hear that day and was told yes. No phone call on Monday and so Tuesday morning I ring Customer Service again and asked for the Regional Manager. He was out of range but would call me. He didn’t ring me but I received a call back and told that an engineer would come out the weekend to sort the problems out. I asked if this would be Saturday and I was told they would contact me and arrange it . It’s Friday evening and I have had no phone call and now I don’t know if an Engineer is coming out tomorrow or not. I could cry when I think of the money I have spent and there is no after care service. I feel you are just given lip service but nothing is followed up. I really wish I had taken my custom else where.