Ordered two recliner chairs in July 2022 and although was told it would be 4 week delivery we did not receive the chairs until October 2022. After delivery we had to put a call into customer service as the one chair was making a "clanking noise" when putting in recliner position and also in the seating position. A representative called and lubricated some of the working parts. This did not solve the problem. We also had to phone customer services again as the faux leather on the head cushion was peeling. Again the same representative came out and took the necessary photographs. He stated that if my husband was on medication that could have been cause for the head cushion peeling. This was followed up by a telephone call from the company and we were told that the matter had been looked into and taken up by the manufacturer and was again told that the peeling was probably due to the type of medication my husband was taking. The possibility of this happening with faux leather was not mentioned by their salesperson who was our first point of contact and considering we are elderly it might have been a good idea for him to have advised us that this could happen when deciding our choice of material. The company did eventually send us two headrest covers to hide the peeling!! Last night we had two power cuts and the one chair was in the reclining position obviously as there was no electricity we could not return to the seating position. We tried to use the back up battery pack but it would not work. This morning we tried to rectify this by replacing the batteries but to no avail the chair would not operate using this method. As our chairs only had a 12 month warranty (it expired on 16 October 2023) we have not bothered to contact Grosvenor Mobility as from past experience it would be a waste of time as they are most unhelpful and not interested in after sales service. We have followed all the guidance given in the user manual and are not willing to pay out any more money for a Freedom Pack battery back up. We would not recommend this company to anyone else as there is no way we have received value for money in purchasing these two chairs.