My friend is 92, he's had his chair for approx two years. 8 days ago I reported that the chair won't recline, I added that he is vulnerable, and he only has 2 options to be, either in his chair or in his bed. I guy came out on the 5th day, unfortunately my friend was on his own, and he was fobbed off, them saying that he is responsible, that he has hit the chair into the wall, this is not the case, as there is a old repair done to the wall, this was before he even had the chair, so instead of actually repairing it, they made excuses from seeing how they can say it's the customer at fault. My opinion is that the chair was always unfit for purpose. My friend is a larger person, who sits in the chair for 14 hours per day reclining it often. When he bought the chair, he had already got a perfectly decent working chair which he had, had for many years. The sales person said that their chair would be bespoke, made to perfection for his size and for his comfort. While I've been waiting for a call back, I've read the reviews. I'm sad to say I wish I had looked at the reviews before he paid all that money out, as he was talked into buying both a bed and chair. I hope that I am able to add a positive update, that the chair gets repaired.