I do not know where to start. F2 code showed up on boiler meaning no hot water. Contacted HFB who booked an engineer for a Saturday, all day appointment. No one had showed up by 2pm so i contacted HFB who stated that someone would still attend. No one showed and had no communication. Emailed and re-booked for the Tuesday the following week at a loss of income (£180) to myself. This would not have been the case had the engineer showed up on the Saturday. I was then told there would be a wait on parts on day 7 with no hot water. Booked an appointment (20 days after initial contact) as told the parts had been supplied, only to be told by the engineer the night before that a new boiler would be fitted (What happened to the parts that HFB had stated had now turned up). Boiler now fitted and HFB are now stating that my loss of earnings would not be covered. They are offering £40 for the missed appointment. They do not understand that this missed appointment meant i had to have a day off of work midweek. Honestly..Never ever would i recommend this company to anyone. Incompetent liars who are now trying to make a fool out of me with pathetic gestures for compensation.