Really disappointed that the exchange process takes so long! I ordered a new jacket to collect and wear during the three weeks I was back in the U.K., ordered and delivered before I arrived into the country, no issue. Unfortunately my jacket was too big, hence the exchange. Firstly, their web link to exchange didn’t work and when contacting customer services, I received a copy and paste response. No response from company to even say they had received my jacket back with them. Finally the exchanged item was sent out, but sadly arrived one day after I had flown back out of the country. Really disappointed that I never got to wear my jacket due to this company’s EXTREMELY slow processing. Only order from them if you already know the item will be perfect.