I bought a women's waistcoat from Hollands Country Clothing, paid a total of £21.90, decided it wasn't suitable, and returned it. My refund was £12.95. This seemed to me an expensive exercise - the staff politely explained the figures involved in this transaction, which meant basically that I had spend £8.95 on postage. Hollands Country Clothing do not offer free returns, it seems, so for cheaper items this does not really work very well. There is an offer of £4 off for the use of a particular label, but I wasn't able to make this work. There was nothing wrong with the goods, and the staff were very helpful. I'm not sure I would use this firm again, however.