I ordered a watch for my husband's 50th birthday. It was slated to arrive on Sept 28th. It didn't arrive and has been sitting in Byfleet for days according to the tracking data. I wrote to the company to ask for help and their response was "sorry we can't do anything, it should be with you soon" - no update on dates or even a confirmation if they had done more than what I did - check a tracking number. The parcel now shows up as if it's at Stansted airport - 30days after I paid, no product, no update on delivery, a very unempathetic email from the company not acknowledging this meant it missed my partner's birthday. - and to top it off, a picture of the whole customer service team smiling - did not help with the experience I was having. I am disappointed. I expected better from a European business.