I would give Home Depot Canada zero stars if it was possible. I ordered a new washer and dryer for my daughter to be delivered to their residence, I was told a delivery date of about two months away, ok I guess we are in the middle of this Covid mess. So time goes by and we get a delivery date emailed to me, mid December, great, sounds like they have come through but no, the delivery people phone about an hour before the estimated delivery time to tell us that they don’t have the appliances to deliver, they never arrived at their shipping warehouse. I try to contact Home Depot customer service, well that was a real challenge, the time on the phone was excruciating only to be told it was supposed to be delivered already and there was nothing else she could do. A few days later we receive another delivery date, this one late in December, needless to say the same basic thing happened again, this time after much waiting and pushing I talked the agent into calling LG to see if the appliances had actually been shipped? No they had not, however they would be for sure early January. The next delivery date was January 12th, again nothing, again try to contact a customer service agent, again I talked him into checking into the appliances location which he couldn’t do that day and to his credit he did get back to me to tell me they were in transit, from where to where I still don’t have a clue.
My daughter has five boys and still no appliances! Let me just say never again, I am through with Home Depot, their service is disgusting, their communication is even worse. I have had a credit card with them for over 20 years but not for much longer that’s for sure.
3 years ago
The Home Depot has a
1.6
average rating
from
371
reviews