I never write review but felt I should this time. We are doing a complete home renovation and buying most of our stuff from Home Depot. In the last 8 months we have spent about $35 000.00 at Home Depot and still have about $15 000.00 more to go before our house is completed. To some this may not seem like a lot but to 2 seniors looking to get their home of 33 years ready to sell so they can retire it is a lot. Our latest experience with Home Depot delivery service was to get new appliances delivered. This round was $4 000.00 on Fridge, stove, dishwasher and microwave. The experience did not start out great with missed delivery date and many phone calls all with different answers (all in one day). The next day everything changed I called their Project Support Centre and was lucky enough to have my call answered by a lady named Nancy. Nancy really took great care of us. She went above and beyond to find our items and have them delivered to us as fast as she possible could. She at no time made us feel like she had anything but our best interest at heart. She followed our delivery and then followed up after to make sure we were happy with the service she provided. I was about ready to give up on Home Depot but changed my mind after dealing with Nancy. I am not sure if anyone from Home Depot actually reads the reviews that are left online but if they do you have a real gem in Nancy and are lucky to have her working for you. We will continue to use Home Depot as our first stop for building supplies solely because Nancy showed us respect, compassion and renewed our faith in Home Depot.