Anonymous
Have been a steady customer of Home Depot , 1867 Victoria Ave. East in Regina and spending upward of $1,000.00 a year or more. Went to the paint dept to get paint for a fence. The gray-haired woman there was rude, unhelpful and dismissive. It wasn't the first time as I had bought paint before and she was there, mad that I wanted to see the colour in the can as the paint spill on the lid didn't match(and she insisted it did it just wasn't dry enough - ends up it didn't match even when dry)however, this time, I required several kinds of paint and she refused to help me find them. She said how was she supposed to know where they were. I finally found one kind and waited while she mixed the colour for me trying to ignore her behavior, until she turned to a recently arrived male customer and started helping him . She knew I was waiting to get help with the rest of the paint I had wanted to buy. I quietly voiced that I had been waiting for her and she threw at me that I wasn't first- the man who had recently arrived at the counter was first - and, backed by this clerk the male customer proceeded to yell at the top of his lungs calling me every name in the book. I immediately went to the manager of that store and spoke, at length to him. He said he'd certainly look into it after I said that I certainly didn't feel comfortable visiting that paint dept or even that store again if she was moved to another dept(and, I pointed out how many other customers did she do that to and they said nothing and took their business elsewhere). I had to have the paint that was already mixed brought to a corner of the store and opened while I checked the colour as this clerk continued to stay in the dept. In fact, it's been two weeks and she's still working in the paint dept.. I talked to a longtime clerk there and they said she regularly made their lives(more than a few of the employees) miserable and regularly did things like ignoring customers and putting customers who came later first - especially if they were male. Don't know what hold this clerk has on the company(or the manager) that they choose to put her first over the welfare and business of customers without whom they wouldn't be in business. Me? I'm taking my business elsewhere and I suggest others do the same.
1 year ago
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