Just came back from Home Depot West Edmonton to pick up an order that was on hold for a month or so since we were on vacation. It was for our Christmas tree. Amount was $64 and I had my confirmation email and bar code to claim. However it wasn't released to me because I don't have a photo ID at that time. I offered the sales person by the name of Anna at the Home Depot West Edmonton to prove my identity by showing her my work business card and email signature to prove my identity yet she insisted that she needs my photo ID. No photo ID means no release of item. We are regular customers at Home Depot and she did not offer any other solution. I don't have time to come back to the store. My husband was with me and still she won't take his ID which had been presented to the store multiple times as we are online shoppers. As I got frustrated I've asked her to return the item and she did right away. I told her that you now believed that it's me as you took my instruction to return. As I understand that this is company policy for photo ID, this policy is a bit rigid to consider another proof of udentity. I also gave her an example that if someone had an order of $1 and the claimant forgot the ID, still they require a photo ID. It was a pity as a lost business for the store and for us not to have a Christmas tree. I hope Home Depot will get some coachings done to provide flexibility and for their associates to provide better advise and solutions rather than being absolute. IDs are needed to validate someone's identity yet even if I showed her the order email confirmation and QR, still she insisted to company policy yet she took my instructions to return the item. I hope that I am feeling wrong that I'm not discriminated because I'm a person of color. We have spent tens of thousands at this store and was just taken as a number.